nbajj Privacy Policy

Section 1

Introduction & Scope

1

Purpose of This Policy

nbajj ("we", "our", "platform") is committed to ensuring a safe and transparent online experience for users in Bangladesh. This privacy policy explains how we collect, store, process, use, and where necessary share your personal information with third parties.

By using the nbajj website, mobile application, or any other service, you are agreeing to all the terms of this policy. We strongly encourage you to read this policy before you start using the platform.

This policy was last updated in 2026. Registered users will be notified of any changes by email or through the platform.

2

Scope of Application

This policy applies to all nbajj services — including casino games, sports betting, live games, promotional offers, and customer support. We do not knowingly collect information from anyone under 18 or below the minimum age required under Bangladeshi law (for those aged 21 or above only).

Section 2

What Information We Collect

3

Information You Provide Directly

When you register with nbajj or use our services, we may collect the following information:

Full name and date of birth
Email address and phone number
Mobile banking account details (bKash, Nagad, Rocket)
Documents required for identity verification (copy of national ID or passport)
Information and messages provided when contacting customer support

4

Automatically Collected Information

When you use our platform, certain information is collected automatically:

IP address and device identifier
Browser type and operating system information
Session date, time, and duration
Pages visited and features used
Information collected through cookies and similar tracking technologies
Gaming history, bet amounts, and transaction records

5

Information Received from Third Parties

In some cases nbajj may receive information from identity verification services, payment processors (bKash, Nagad, Rocket), or fraud prevention systems. This information is used solely to ensure the security and legitimacy of your account.

Section 3

Purposes of Information Use

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Primary Use

Collected information is primarily used for the following purposes:

Creating and managing your account
Accepting deposits, processing withdrawals, and verifying transactions
Maintaining and improving gaming services
Providing 24/7 customer support — via live chat and email
Detecting suspicious transactions and preventing fraud
Monitoring user behavior to ensure responsible gaming

7

Secondary Use

With your consent, nbajj may also use information for the following:

Sending notifications about relevant promotional offers and bonuses
Providing a personalized gaming experience
Research and analysis to improve platform services
Fulfilling legal obligations

You can contact our support team at any time to opt out of marketing communications.

Section 4

Data Security Measures

8

Technical Security

nbajj uses industry-standard technology to protect your information. Our platform is secured with SSL (Secure Sockets Layer) encryption technology, which encrypts all data transmitted between your browser and our servers. Collected data is stored on secure servers, and firewall and access control systems are in place to prevent unauthorized access.

9

Administrative Security

Only authorized staff have access to your personal information, and they are bound by strict confidentiality agreements. We regularly review and update our security measures. In the event of a data breach, we will act promptly in accordance with applicable law and notify affected users.

Our payment data processing system complies with security standards compatible with bKash, Nagad, and Rocket.

Section 5

Sharing Information with Third Parties

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When Information Is Shared

nbajj never sells your personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:

Service Providers: Partners providing payment processing (bKash, Nagad, Rocket), identity verification, and technical support — who only have access to the information necessary to perform those services
Legal Obligations: Information may be provided in response to a court order or a lawful request from a government authority
Fraud Prevention: When assistance is required in the investigation of any criminal activity
Business Changes: In the event of a merger or acquisition — the new operator will be required to follow the same privacy standards

11

Information with Game Providers

Our platform includes various game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. Technically necessary session data may be processed on their servers during gameplay. They operate under their own privacy policies and have no additional access to your identity information.

Section 6

Cookies & Tracking Technologies

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What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. nbajj uses the following types of cookies:

Essential Cookies: Required for login sessions and security — these cannot be disabled
Functional Cookies: To remember your preferences such as language and theme
Analytics Cookies: To understand user behavior and improve service quality

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some key platform functions from working.

Section 7

Your Rights

As a user of nbajj, you have the following rights over your personal information. Contact our support team to exercise these rights.

Access

You may request to see what information we hold about you.

Correction

You may request that incorrect or incomplete information in your account be corrected.

Deletion

You may request that your information be deleted in certain circumstances, although legal obligations may require some information to be retained.

Restriction of Processing

You may request that the processing of your information be restricted in certain circumstances.

Portability

You may request to receive your information in a structured and readable format.

Objection

You may object to certain uses of your information, particularly in relation to marketing.

Section 8

Data Retention Period

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Retention Policy

We retain your information only for as long as it is necessary for the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, financial transaction and identity verification records may be retained for the period specified under applicable law.

Information that is no longer needed is securely deleted or anonymized. Anonymized statistical data may be used over the long term to improve service quality.

Section 9

Protection of Minors

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Age Policy

nbajj is for those aged 21 and above only. We do not knowingly collect information from minors and do not permit them to register for our services. Age is verified at the time of registration, and additional identity verification may be required in cases of doubt.

If we become aware that information has been collected from a minor, we will immediately close that account and delete the associated information.

Section 10

Policy Changes and Updates

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Notice of Changes

nbajj may update this privacy policy from time to time. For significant changes, we will provide clear notice to your registered email address or on the platform. Continued use of the platform after a revised policy is published will indicate that you have accepted the new policy.

The date shown at the top of this page indicates the date of the most recent update. We can provide previous versions upon request.

16

Relationship with Other Policies

This privacy policy should be read together with the nbajj Terms and Conditions and the Responsible Gaming Policy. In case of any conflict, the most recent version of the legal documents will apply.